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Standard animatronic builds ship within 4-6 weeks. Rush builds (2-3 weeks) are available for an additional fee. Accessories and add-ons typically ship within 5-7 business days.

Absolutely. Use the 'Custom Project' subject in the form above to describe your vision. We handle everything from custom paint schemes to fully bespoke character builds for haunted attractions and themed environments.

All FestiveMotion animatronics include a 2-year warranty covering manufacturing defects in mechanical and electronic components. Extended warranty plans are available at checkout.

Yes. We ship to most countries worldwide. International orders may be subject to additional duties and customs fees, which are the responsibility of the buyer. Contact us for a shipping quote.

Every order ships with a printed setup guide and QR code linking to video tutorials. Most units are plug-and-play with a standard 110V outlet. For permanent installations, we recommend consulting with a licensed electrician.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe. For orders over $5,000, we also offer wire transfer and purchase order options for verified businesses.

Accessories and add-ons can be returned within 30 days in unused condition. Custom-built animatronics are non-refundable once production has begun, but we'll work with you to resolve any issues with your build.

Yes. We offer volume discounts for orders of 3+ units and special pricing for theme parks, escape rooms, and haunted attraction operators. Reach out via the contact form or call us to discuss your project.